Proudly I will introduce to you today
The Eleventh Commandment
” Thou shalt never lie your costumers! “
Period.
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Back in the early 80’s, a major airline in the US had to take care of a select group of VIP customers who traveled quite often with the airline. These customers were considered an “elite” class and were given special attention at all times just to help insure they’d continue to fly exclusively with the airline.
One such “VIP” was an 86 year old woman — an “independently wealthy” socialite from the west coast who traveled a lot… mostly for enjoyment, vacations, visiting relatives and attending “non-profit” events where she generously donated funds to worldly charitable causes, etc.
We will call her “Mrs. Morris”. And rest assured… she was a sweetheart of a lady.
Anyway, on this one particular day a peculiar situation erupted and seemed to be getting more and more chaotic as time passed…Mrs. Morris was in - what seemed to be - a very troubled state, pleading her case vigorously to several airline officials….
“I want to bring Juliet on the flight with me!” (She was yelling…)
“If you don’t allow me to take her aboard… I’ll take my business to another Airline!”
“She won’t be any trouble at all!”
Just so you understand… Juliet was her dog… and not just any “dog”. She was her princess. Anyone could tell this just from observing Mrs. Morris and Juliet together in the past…Juliet’s pet carrier was adorned with gemstones along all four corners and the front door of the carrier appeared to be made of what looked like 14K gold. A plush red velvet blanket covered the entire four star “pet-house suite” and a slot was precisely cut in the top of the coverlet that allowed the ivory embossed handle to slip through conveniently to make it easy to carry.
In addition, the words “Juliet The Princess” were hand sewn into the velvet blanket with golden thread, big and bold, allowing the whole world to see it.
Mrs. Morris wouldn’t let the carrier out of her site… after all Juliet was her “Baby” and she was obviously very over-protective of her. She was adamant that Juliet be allowed to board the flight with her this one time!
“Please… she begged. You don’t understand. I just want to take her aboard with me just this one time. She’s been very sick and I brought her here to New York to see her Vet. He’s one of the finest Veterinarians in the entire country you know? And now, we both just want to be together and get home! It’s been a long two days.”
Behind the ticket counter, most of the airline workers were watching and wondering who’d win the battle…
– VIP Frequent Flyer vs. Big Shot Airline?
Everyone realized that the airline officials didn’t EVER want to have to tell someone of her status - “SUPER VIP” - the word NO!
So there she was… the gentle ole soul, pleading her case to one manager after another - in what was obviously a futile effort - each appeal falling upon another set of “deaf ears”.
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